Refund Policy

Last updated: 15 July 2026

1. Digital services

We provide software design, development, websites, and related digital services electronically. There is no physical shipping. Delivery timelines depend on your agreed scope — custom projects follow your quote; packaged digital products are typically fulfilled within a few business days after payment, unless stated otherwise at checkout.

2. Custom projects (quoted work)

For bespoke apps, integrations, or studio engagements, refunds and cancellations follow the written quote or contract. Deposits may be non-refundable once design or development has started, as stated in your proposal. Domain handoff fees and Launchpad domain ownership rules in our terms apply only if that engagement explicitly uses the Launchpad product.

3. Fixed digital products — Karmavyuha Launchpad

This section covers packaged website launches sold via Launchpad checkout. Where we offer a preview or review step before payment, you are expected to confirm the offering meets your needs before paying. After go-live or delivery of the agreed digital product:

Not delivered: If we fail to deliver the purchased service within the agreed timeline (typically within 7 days of payment for standard launch packages, unless domain or DNS delays apply), you may request a full refund.
After go-live: Refunds are generally not available if you accepted a preview or approved go-live — the service was visible before or at delivery.
Domain handoff fee: The optional ₹3,999 domain handoff fee (when you leave and want the name in your own registrar) is a separate ops service — not refundable after we have issued unlock/auth materials, except as required by law.
Duplicate payment: Accidental duplicate charges are refunded in full for the extra transaction.

4. Care plans and subscriptions

Annual care or maintenance plans renew yearly when selected. You may choose not to renew; we do not typically offer pro-rata refunds mid-term unless required by law or explicitly agreed in writing.

5. How to request a refund

Contact us with your business name, payment reference, and reason. We review requests within a reasonable time and process approved refunds to the original payment method where possible.

6. Contact